How to Fix WD Backup Not Working on Windows 10/8/7


Have encountered this issue WD Backup not working? This post will show various situations, as well as the corresponding fixes.

What is a WD Backup?

WD Backup refers to an easy-to-use backup application that can be used in Windows Vista, 7, 8.1 and Windows 10 to help users automatically back up documents, photos, and files to a WD drive. Besides, users can create off-premise backups on a cloud drive for disaster recovery.

After downloading, unzipping the file and installing the .exe tool, users can use it to start a backup. But WD Backup may be not working. I present this post to show users the common situations and solutions to fix the issue.

Fix WD Backup Not Working Windows 10/8.1/7/Vista

WD Backup Does Not See My Drive

When performing a backup with WD Backup, some users reported that this program couldn’t see their WD drive. Actually, this is caused by two factors: local PC security, endpoint protection or antivirus protection isn’t set to Allow WD Backup; the WD Backup Drive Helper service isn’t set to Start.

To fix this issue, users should ensure these two settings are correct. Besides, ensure the WD drive is connected and can be recognized by the PC. Additionally, make sure the drive firmware is up-to-date and the drive is supported by this backup tool.

WD Backup Preparing Backup

This program may be stuck on “Preparing Backup”. Sometimes, it still doesn’t work after waiting for a few hours. In this case, users can try to uninstall WD Backup and see if this issue is fixed.

WD Backup Missed Backup

This is also a common situation on WD Backup not working. Some files are not backed up to a WD drive with the error “These files failed to back up” when creating a scheduled backup. This may be caused by locked files or in-use files.

Just follow the guide to fix this issue:

Step 1: When creating a backup, stop all running software and programs.

Step 2: Ensure WD Backup is started as Windows Administrator that should have Full Permissions to all files and directories.

Step 3: Change the backup policy to stop the backup of open or in-use files.

Now, three common situations about WD Backup not working issue are told here. In addition, there are many WD backup problems, such as WD Backup has stopped working, WD Backup failed to create a backup plan. For the specific issue, just go to search for the solution on the Internet and here I won’t show much more.

Note: It is troubleshooting to fix various WD backup issues. I suggest using a third-party program to back up your important files.

WD Backup Alternative – MiniTool ShadowMaker

This free backup software is from the MiniTool team and it can be used to back up files. Besides, it also can help to create an image for the Windows operating system, disk, and partition. Importantly, it offers a powerful feature to automatically back up the PC system and data in Windows Vista/XP/7/8/8.1/10.

Additionally, this software allows synchronizing files to other locations for backup and cloning a disk to another for disk upgrade and backup.

Above all, it supports incremental backup and differential backup. In addition, it features many more features. In summary, it is more powerful compare to WD Backup. If WD Backup is not working well, just get MiniTool ShadowMaker to have a try to keep the PC safe well.


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